Planet Holidays Ltd are committed to a policy of fair trading to make every effort to ensure that you will have an enjoyable holiday with us. Our booking conditions have been formulated as a result of our responsibilities under law and in no way affects your statutory rights.

1. OUR AGREEMENT WITH YOU

When you make a booking you guarantee that you have the authority to accept and do accept on your behalf and your party’s behalf the following conditions. The expression ‘the client’ may be used in these conditions not only to apply to you but to all other members of your party on whose behalf you have accepted. A contract will exist as soon as we have issued our confirmation invoice confirming your booking except in the case of bookings made within 8 weeks of departure when our Late Booking procedures apply. Should you later cancel, cancellation charges will become payable in accordance with paragraph 4.

We reserve the right to refuse a booking without giving any reason. Written consent from parent/guardian is required for any travellers under the age of 18 who are travelling without parents or legal guardians. This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English courts at all times.

2. YOUR HOLIDAY PRICE

On making your booking, the required deposit must be paid for each person including each child. We shall also require evidence of that you have taken out appropriate travel insurance cover. Should you later cancel, cancellation charges will become payable in accordance with paragraph 4.

All prices quoted on our website are based on exchange rates as calculated by our Treasury Department in March 2007: Cyprus £0.84; EURO 1.45; USD 1.90

Price Guarantee
We reserve the right to increase or decrease our prices (subject to supply and demand). The price of your travel arrangements is subject to surcharges on the following items for increases in transportation costs e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser. Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes any amendments charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. Where a surcharge is payable there will, in addition, be an administration charge of £1 together with an amount to cover agents’ commission.

If the surcharge amounts to more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any amendment charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days from the issue date printed on the invoice.

Late Bookings
Late bookings are those made within 8 weeks of departure and once details have been confirmed to you, a verbal contract shall be deemed to exist between you and Planet Holidays Ltd and all booking conditions, including cancellation charges will apply. Full payment will be due immediately.

Payment of the Balance
The balance must be paid at least 8 weeks before departure. If the balance is not received by us, we shall be entitled to cancel the booking, retain your deposit and apply the cancellation charges as set out in paragraph 4. For Late Bookings made within 8 weeks of departure date, you will be required to pay the full cost of your holiday at the time of booking. No person will be allowed to travel unless the company has received cleared funds or evidence of cleared funds prior to your date of departure.

In the unlikely event of a costing error caused by either our reservations system, viewdata system or appearing on your confirmation/invoice, the price shown in the brochure/website or subsequent late availability circular will apply. Similarly, we undertake to refund any overcharge caused by such error.

3. IF YOU CHANGE YOUR BOOKING

Should you wish to amend your booking, please call us on 0871 871 2234. All amendments must be confirmed to us in writing by the person who made the booking. No refund will be made for unused accommodation or services during an independent variation of a holiday.

• Changes to your booking can only be accepted if the travel date of the revised arrangement still falls within the same holiday season as your original booking.
• If you wish to alter the details of a confirmed booking (other than increasing the number of passengers in your party), there will be an amendment fee of £45 per person named on the booking form in addition to the increase, if any, in the costs of the revised arrangements. Amendments made to flight or accommodation 56 days or less before departure will be treated as a cancellation of the original booking and you will be liable to pay the relevant charge as shown in paragraph 4.
• On charter flights, for name changes (of some of the party members) notified to us more than 8 weeks prior to departure, a charge of £20 per name change will apply, increasing to £50 per name change between 8 weeks and 22 days prior to departure; £100 per name change between 21 days and 8 days prior to departure. Full cancellation charge (100% charge) will apply for name changes within 7 days prior to departure.
• Requests for name changes of all party members will be treated as a cancellation of the original booking and cancellation charges as detailed in paragraph 4 will apply.
• On scheduled flight reservations, as tickets are issued at the time of booking, no ‘name change’ will be accepted. If a change has to be made, the applicable charge will be the full cost of the flight.

4. IF YOU CANCEL YOUR HOLIDAY

Should you wish to amend your booking, please call us on 0871 871 2234. It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost (excluding any amendment fees already paid to us):

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. In addition to these charges, it may be necessary to add under-occupancy or single room supplements to other members of a party where member(s) of that party cancel. Cancellation must be received in writing by us, signed by the person who made the booking. Cancellation notification must also quote your holiday Reference Number.

Important Notes on Cancellation Charges:

• Cancellation charges for Group Bookings differ and will be advised at the time of booking.
• If you cancel a scheduled flight reservation, 100% cancellation charge will apply. Do be aware that scheduled airlines are no longer prepared to hold seats unless tickets are issued. This means issuing tickets months in advance in order not to loose the reservation. As soon as tickets have been issued you will be liable to pay 100% cancellation fees on the air portion of your holiday cost.

5. IF WE CHANGE OR CANCEL YOUR RESERVATION

It is unlikely that we will have to make any changes to your travel arrangements, but as we do plan the arrangements many months in advance, occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will endeavour not to cancel your travel arrangements, except for reasons of force majeure or failure by you to pay the final balance.

If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).

If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause. Please note that carriers such as Airlines used in our programme may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. If we make a major change* to your holiday, we will inform you as soon as reasonably possible if there is time before your departure.

You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

(*) A major change is one that we make to your holiday arrangements before departure that includes changing your airport(s) except between Gatwick, Heathrow, Luton and Stansted or between alternative airports within the same overseas island, resort area (except for Paphos, Coral Bay & Western Cyprus villages all classified in the Paphos and Chania & Heraklion in Crete), time of departure or return by more than 12 hours, or offering accommodation of a lower standard.

Infants and children travelling under our ‘Free Accommodation for Child/Price Child’ scheme are not eligible for compensation payments. For children or any one invoiced at a reduced rate, compensation will be paid on a prorata basis.

Important Note: Compensation payments do not apply to any changes caused by the Force Majeure events set out above, neither do they apply in the case of a flight delay occurring after check-in which may be covered separately by your holiday insurance.

6. OUR LIABILITY TO YOU

We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this website. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. Subject to the paragraph below our liability in all cases shall be limited to a maximum of £5,000.

We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law. In respect of travel by air, sea and rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. You can ask for copies of these international conventions from our offices.

We cannot accept responsibility if:

• You or any member of your party is at fault.
• The failure is the fault of someone else not connected with providing the services that made up the holiday that we have confirmed to you.
• Any unusual event which we or the supplier of any service could not foresee or forestall.
• Any event that the service supplier or we could not help, expect or prevent.

Assistance
We shall of course offer you prompt general assistance should you suffer difficulties, illness, personal injury or death during your holiday with us and arising out of an activity which neither forms part of the holiday we have confirmed, nor an excursion booked through us. In addition, subject to our discretion and provided that it is requested within 90 days of the occurrence of the mishap, either as part of the general assistance referred above, or to meet the initial legal costs associated with any legal action undertaken by you (provided you have obtained our prior agreement to that legal action), we may provide you with financial assistance. This is limited to £5,000 per booking and may be provided as a loan if you have appropriate insurance cover or if there is a claim for costs against any third party. The only limitation on our acceptance of liability set out here are (whichever is the less):-
- except in cases of personal injury, our liability will not be more than twice the price of the holiday of the person making the claim against us; and our liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the service complained of, even if that convention has not been ratified by or applied in the United Kingdom.

Force Majeure events over which we have no control: These include war or threat of war, riots and civil strife, terrorist activity, natural or nuclear disaster, weather conditions, fire, flood, drought, industrial disputes, government action, airport regulations and closures or technical transportation problems which may affect the service of hotels abroad or the scheduling of aircraft or other transport, or other circumstances amounting to Force Majeure.

7. COMPLAINTS PROCEDURE

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative/local agent immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at our London Office giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please note that under article 15(9) of the EC Directive, The Package Travel Regulations 1992, you have an obligation to make your complaint known in resort to our local representative. The Directive states the following: "the consumer must communicate any failure in the performance of a contract which he perceives to the supplier of the services concerned and to the organiser and/or retailer in writing or any other appropriate form at the earliest opportunity". It is unlikely that you will have a complaint that cannot be settled amicably between us.

However, disputes to do with this contract which cannot be settled amicably, may (if you wish) be referred to Arbitration under a special scheme which, is arranged by the Association of British Travel Agents (ABTA), but is administered quite independently by the Chartered Institute of Arbitrators.The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for over £5,000 for each person or £25,000 for each booking form or to those which are only or mainly to do with physical injury or illness or the consequences of any injury or illness. The scheme can deal with general compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The rules of the scheme say that you must apply for arbitration within 9 months of the date you return from holiday, although in special circumstances, it may still be offered outside this period. There may be occasions where at the time of booking we agree to changes to the contract terms. Other than this, no travel agent can change the term of the contract which include any statement appearing in the website, including descriptions of any hotel or apartments without our specific agreement. Full details of the scheme are available from ABTA at 68-71 Newman Street, London W1P 4AH.

8. GENERAL CONDITIONS

Behaviour
If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others, we reserve the right at all times to cancel or terminate a holiday completely. If, for example, any airline pilot, coach driver, accommodation owner or manager, or senior member of our staff considers that the behaviour is unacceptable, they are authorised to terminate a holiday wherever and whenever necessary. If this situation arises, our responsibility will cease and we will not be obliged to cover any expenses incurred by the party concerned and neither will we consider any claims for compensation or refunds whatsoever. We will also be within our rights to impose cancellation fees.

Conditions of Carriage
The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices. This website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

Holiday Insurance
It is a condition of booking that you are adequately insured for your holiday before you travel. You must either take out the holiday insurance that we recommend or arrange an insurance policy yourself which is at least as good as the one we provide. Should you elect to arrange your own insurance, we must have written details confirming which insurers your policy has been arranged through.

Consumer protection
The air holidays and flights shown on our website are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is 5998. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.

‘What You Need to Know’
The information in the ‘What you need to know” feature and other relevant details on our website which affect your chosen holiday are incorporated in these conditions and these must be read carefully and accepted by you before you enter into contract with us. Failure to take these matters into consideration before you book may lead to subsequent disappointment, for which we cannot accept responsibility.

Websites
Planet Holidays will not accept liability for any wrong or misleading information shown on any suppliers' websites. Only information contained on our own website should be relied upon when booking your holiday.